About the job

The G3 Technologies, Inc. (G3TI) Product Support Engineer focuses on the diagnosis, maintenance, repair, and testing of production software systems running on a variety of platforms.  This role handles a wide range of tasks that require excellent information seeking, troubleshooting, and problem-solving abilities. Flexibility, team mentality, and a desire to accommodate are key characteristics for success since this role requires direct interaction with Project Management staff and off-site Network Operations Center (NOC) staff.

What will I be doing?

• Diagnose and correct abnormal problems that arise in our fielded software products
• Proactively communicate progress on bug fixes and key support efforts to stakeholders
• Ensure stakeholder satisfaction by resolving Tier III support tickets rapidly, thoroughly, and effectively
• Provide technical support to Tier I & II NOC by answering questions and authoring procedures
• Competently test and verify all stakeholder expectations are met
• Work on multiple Tier III support tickets simultaneously, dictated by evolving priorities
• Continuously improve technical and customer service skills
• Create, maintain, and distribute high quality documentation in a timely manner

What are the job qualifications?

• 3.7+ accumulated GPA
• Completed BS or higher in a technical field of study
• Team-oriented character
• Instinctively goes the extra mile
• Excellent verbal and written communication skills
• Highly organized and detail-oriented character
• Strong analytical and problem-solving skills
• Bias toward action for quick resolution to problems

What technical experience is highly desirable for this job?

• Experience with Linux and Windows operating systems
• Knowledge of communication and networking protocols
• Programming experience in any scripting or higher-level language (VB Script, JavaScript, Python, C#, C++)
• Database skills (SQL, NoSQL)
• Cloud technologies (AWS, Docker, Kubernetes)
• Installing, troubleshooting and repairing servers
• Technical writing skills

Who are we?

G3 Technologies, Inc. provides a broad range of scalable, high performance wireless and internet computing solutions for customers worldwide. We are a nimble, non-bureaucratic company characterized by technological innovation, extraordinary effort, and dedication to our customers, employees, and suppliers.  Our atmosphere is fast-paced and agile, shifting rapidly to the pressing needs of our customers.

What are our company benefits?

As a G3TI employee, work-life balance is a priority. Employment with G3TI includes a comprehensive benefits package to support our employees and their families with company paid medical/vision/dental insurance, paid time off, 401(k) with company matching and more.